ClaimRelay automates claims intake, damage assessment, fraud detection, adjuster assignment, policyholder communication, and settlement so your team can close claims faster and more accurately.
Start Your Free TrialClaimRelay keeps policyholders informed while your adjusters focus on complex cases.
Hi Maria,
Here is the latest on your water damage claim filed on March 10. We are making good progress:
Your assigned adjuster Mike Torres will contact you within 24 hours to schedule a final walkthrough. You can upload additional photos or documents through your claims portal at any time.
Import your policy data and configure your claims workflow. ClaimRelay integrates with major insurance platforms and policy management systems.
ClaimRelay handles intake, assesses damage, screens for fraud, assigns adjusters, and communicates with policyholders automatically.
Adjusters focus on complex cases while routine claims move through the pipeline with minimal human intervention. Settlement times drop dramatically.
Policyholders submit claims through any channel — web portal, email, phone. AI extracts all relevant details, validates policy coverage, and creates structured claim records instantly.
AI analyzes photos, documents, and descriptions to generate preliminary damage estimates. Categorizes damage type, estimates repair costs, and flags cases needing field inspection.
Machine learning models analyze claim patterns, cross-reference historical data, and flag suspicious claims for review. Catches duplicate claims, inflated estimates, and staged losses.
Automatically assigns claims to adjusters based on expertise, location, workload, and claim complexity. Balances caseloads and ensures the right adjuster handles each claim.
AI sends proactive status updates to policyholders at every stage. Handles routine questions, schedules inspections, and collects additional documentation automatically.
For straightforward claims, AI calculates settlement amounts, generates approval recommendations, and initiates payment processing. Complex cases are escalated with full context.
| Task | Before | With ClaimRelay |
|---|---|---|
| Claims intake | Manual data entry from phone calls, 30-45 min each | AI extracts details in under 5 minutes |
| Damage assessment | Wait days for field inspection scheduling | AI preliminary estimate within minutes |
| Fraud screening | Manual review, inconsistent checks | ML models screen every claim automatically |
| Adjuster assignment | Manager manually assigns from spreadsheet | Auto-routed by expertise, location, workload |
| Policyholder updates | Policyholders call in, staff checks status manually | Proactive AI updates at every stage |
| Settlement processing | Multi-step approval chain, weeks of delays | AI-recommended settlements, fast-track approval |
| Claims cycle time | 30-45 days average | 8-12 days average |